To download or not to download: that is the question
Posted on 19 September 2008 by Matteo Berlucchi
I was reading an interesting post on paidcontent about Blinkx dropping their desktop app following the footsteps of Joost and iPlayer.
The overall conclusion is that having a downloadable app is more of a hurdle than a benefit.
I have spent the last 10 years working on desktop apps and I am now convinced that the “downloadable app argument” is a fallacy as the problem is simply framed in the wrong way.
The issues is not whether a downloadable app is an obstacle for users or not; the right way to frame the problem is around consumer value. The question should be: “Is it clear to consumers that by downloading this desktop application they will gain sufficient value to justify the leap of faith required to download it?”
There are several hugely successful services based on downloadable apps and they never had the problem of having to ask themselves if it was worth creating a web version of their service.
Desktop applications have the ability to offer unique features/service impossible to offer via a browser. The point is that if you are trying to offer to people a service that could be offered in a browser, why should they download the app? They will never see the value or the reason for doing so.
You could accuse Livestation of being victim of the same fallacy but in reality there a number of reasons why we believe we are not falling victims of this problem.
Livestation is built on a sophisticated P2P technology which has a special characteristic: it allows us to extend the availability of the service to a large number of viewers. Without it, the service would fall on its face at every large event (when people really want live streaming) and as it becomes more popular (as it is doing right now). P2P requires a download.
But I am sure some of you maybe thinking that our viewers don’t know and don’t worry about what’s under the bonnet, so we have packed the player with features that deliver clear and tangible value that would be very hard, if not impossible, to deliver via a browser.
The simple idea of aggregating your favourite streams from all over the Internet in one convenient player where you can flick between them with a click; alerts being pushed to your screen even when you are not watching for breaking news, or increased activity on a channel or when other viewers add new channels (all in the next release), live chat and the simple but hugely valuable, ability to run the player on top of all the other windows in the corner of your screen while you update your facebook pages or write an email to your mum.
The mistake made by many companies is to think that a technological advantage, such as saving bandwidth when downloading large files, is valuable enough for users to decide to install a plug-in or a file.
Here’s some examples to support my idea:
Skype: several hundreds of millions of downloads. Anyone every worried about having a web based version of Skype? Not that I know of.
IM: almost a billion messenger clients installed on pretty much every computer in the world… and all downloaded from the web.
Move Networks: more than 60 million plugins downloaded as they significantly improve the user experience when trying to watch something (in the browser) but nonetheless requiring a download.
(Scanning my system tray…)
BBC News Alerts: an app developed by my previous company Skinkers that sends you breaking news to the desktop and has a news ticker you can dock at the top/bottom of your screen to stay on top of the news. Huge number of downloads – can’t disclose the number because of client confidentiality ;-)
Off to pack even more useful features in the next release of Livestation.
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8 comments
Posted by Maximilian sandmann at 15:31 02 October 2008
Posted by Maximilian sandmann at 15:44 02 October 2008
Posted by Maximilian sandmann at 15:52 02 October 2008
Posted by Maximilian sandmann at 15:56 02 October 2008
Posted by Maximilian sandmann at 15:59 02 October 2008
Posted by Matteo Berlucchi at 11:27 10 October 2008
Posted by Maximilian sandmann at 16:50 24 October 2008
Posted by Maximilian sandmann at 13:36 25 October 2008
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